All packages are sent via United States Postal Service (USPS). A signature on delivery is required for all order over $75. International shipping is available please contact us.
5-7 Business Days
2 Day Guarantee
$29 flat rate
Overnight & International
Please contact us.
Returns & Exchanges
All return requests must be made with in 5 business days of the receipt of your order. Here are the conditions for returns or exchanges:
- We only accept returns on hair products that have not been installed, colored, cut, or altered in any way. The hair must remain in the bundle and not be untied at the top.
- Returned packages must include a copy of the original invoice.
- Merchandise must be physically received before a return or exchange will be granted.
- The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service and/or insurance to protect your package.
- Please do not send unauthorized returns, as we may not be able to track the return. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used or tampered with in any visible manner, all refund and exchange policies are voided.